2.4 Design efficient and streamlined user journeys

Design clear, efficient journeys that help users complete tasks and find content with minimal effort.

Efficient paths:
Make tasks simple and efficient to complete. Help users understand what is required at the start of a task, reduce unnecessary choices, and show how long journeys are expected to take.
Patterns for efficiency:
Design user journeys that are clear and efficient. Use established design patterns that people already understand.
Content discovery:
Provide a human-readable sitemap, especially for large, complex, or legacy websites where navigation is not straightforward. Keep it regularly updated. Provide clear and accessible navigation and search features so users can quickly find the content or services they need. Use lightweight and efficient ways to help users discover new content and services, including news pages, updates, and changelogs.