2.18 Involve users and contributors early in the project
Document the test process for new features with real users and validate the results, ensuring resources and training are provided to maintain the project’s viability and minimize rework.
Criteria
- New features and perspectives:
Outline processes used to prototype and test new features, product ideas, and user interface components. Test with real users who represent different perspectives and user constraints.- 5 Common Low-Fidelity Prototypes and Their Best Practices
- A comprehensive list of UX design methods & deliverables
- Digital divide
- How to Prioritize Digital Accessibility and Sustainability
- Prototyping User Experiences: Reducing the Risks of Product Innovation
- What are UX Design Processes?
- Why we can’t meet the SDGs without ending the digital divide
Benefits
- Conversion
Using a well-built, thoroughly tested interface is likely to reduce user frustration and churn. - Economic
Prioritizing user research in organizational policies helps to reduce and mitigate risks and costs associated with building unnecessary features, which would also incur technical debt. Performing iterative testing and prototyping reduces the resources needed to build new features. - Environment
Enabling users to complete tasks more quickly and efficiently reduces energy use and emissions.
GRI
- Materials: High
- Energy: High
- Water: High
- Emissions: High