5.10 Follow a product management and maintenance strategy
Business Strategy And Product Management
Maintain clear documentation, resourcing, and measurement practices for long-term product support, including security, sustainability, and early detection of failure risks.
Success Criteria
- Management and maintenance:
Produce and maintain documentation to outline how the organization approaches product management and maintenance. - Planning strategy:
Develop, implement, and maintain maintenance and security plans for all digital products and services that prioritize long-term sustainability, energy efficiency, and responsible resource use across the product lifecycle. - Resourcing products:
Ensure products, prototypes, testing, and supporting processes are adequately resourced over time. Maintain sufficient staffing and budget to support ongoing maintenance, including addressing technical debt, refactoring, and evolving functionality, without abandoning projects. - Resource measurement:
Include carbon and resource measurement in maintenance processes, and track improvements over time. Prioritize metrics that reflect essential value delivered and sustainability outcomes. Avoid metrics that incentivize unnecessary work, resource consumption, or emissions. - Failure indicators:
Identify and document Key Failure Indicators (KFIs), including those related to accessibility, usability, and other environmental, social, and governance impacts. Monitor KFIs to detect emerging risks and inform corrective action.