5.16 Share decision-making power with affected parties
Business Strategy And Product Management
Involve users and staff in decision-making, ensure human oversight, and provide transparency, and create challenge mechanisms for automated decisions.
Success Criteria
- Decision-making:
Involve people, including users and staff, in decisions that impact them. Provide meaningful opportunities to participate in relevant decision-making processes and ensure decision-makers have clear authority and accountability. Where automated systems are used, provide transparency about their role in decisions, enable human oversight, and allow people to opt out, object, withdraw their consent, and challenge decisions. Ensure challenges are reviewed by a human decision-maker.