5.11 Follow a Product Management and Maintenance Strategy

The organization has clearly defined governance policies around how it manages and maintains digital products and services over time.

Management And Maintenance: The organization has documented policies outlining how it approaches product management and maintenance.
Planning Strategy: The organization has maintenance / security plans in place for all the digital products and services it manages.
Resourcing Products: The organization appropriately resources products over time via staffing and budgeting to support refactoring code, addressing technical debt, new product features, ongoing testing, and product or service maintenance plans to continue supporting its customers, visitors, and other stakeholders.
Resource Measurement: The organization incorporates carbon and resource measurement into maintenance programs and can show measurable improvement over time.

High

Low

Environmental:
This provides another opportunity to manage and reduce emissions over time.
Performance:
Products at these organizations also have better security, reduced technical debt, and improved data privacy, and customer retention.
Economic:
Organizations with clear product maintenance and management practices tend to be more resilient in the face of digital disruption.