5.29 Create a business continuity and disaster recovery plan
Business Strategy And Product Management
Create a plan of action with a system to recover from failure or alert users if or when a loss of service occurs.
Criteria
- Plan of action: Human-testable
Create, regularly review, and occasionally test a plan of action to determine readiness in case of an incident and establish procedures to quickly recover from any incident.- Disaster recovery plan
- Downtime vs slowtime: Which costs you more?
- GPF – General Policy Framework (PDF) – 2.7 – Specifications (Maintainence & Decomissioning)
- GPF – General Policy Framework (PDF) – 3.4 – Architecture (Supplied Updates)
- GR491 – 2-6010 – SLA and QoS
- ISO 22301:2019 – Security and resilience
- Resilience for sustainable, inclusive growth
- Sustainability and business continuity share a common goal
- The Digital Resilience Guide
- United Nations SDGS – Goal 1 – Poverty
- United Nations SDGS – Goal 3 – Health & Well-being
- United Nations SDGS – Goal 16 – Sustainable Society
- Audience awareness: Machine-testable
Maintain regular and transparent communication with the audience regarding issues that may affect service delivery or user data.- 7 excellent maintenance page examples from real websites
- Awesome status pages
- How to Improve Your Digital Resilience
- Staytus
- Stopping in Style: 9 Unique Designs for Website Maintenance Pages
- United Nations SDGS – Goal 1 – Poverty
- United Nations SDGS – Goal 3 – Health & Well-being
- United Nations SDGS – Goal 16 – Sustainable Society
Benefits
- Economic
Limiting the extent of the disruption has obvious economic benefits. - Operations
Creating transparency around digital resilience procedures encourages trust that a product or service can be depended upon for critical use. - Social Equity
Providing uninterrupted access to potentially vital online services in case of a disaster or emergency benefits users.
GRI
- Materials: Low
- Energy: Low
- Water: Low
- Emissions: Low