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◂ Business & Product Strategy guidelines

5.29 Create a Business Continuity and Disaster Recovery Plan

Business & Product Strategy

Resilience of the product or service in case of a disaster or emergency should be ensured to restore and maintain operations in case of disruptions.

Criteria

  • Plan of Action: The organization has created a plan of action that is regularly reviewed and occasionally tested to determine readiness in case of an incident and has procedures to quickly recover from such issues.
  • Audience Awareness: The organization regularly maintains transparent communication with its audience regarding issues that may affect service delivery or user data.

Impact

Low

Effort

Medium

Benefits

  • Operations:
    Transparency around digital resilience procedures will encourage trust that a product or service can be depended upon for critical use.
  • Economic:
    This will ensure limiting the extent of the disruption to the website or application.
  • Social:
    Users will have access to potentially vital online services in case of a disaster or emergency.

GRI

  • materials: Low
  • energy: Low
  • water: Low
  • emissions: Low

Example

  • IBM provides some great examples of disaster recovery planning for a range of different situations.

Resources

  • [GPFEDS] 2.7 – Specifications (Maintainence & Decomissioning) (PDF)
  • [GPFEDS] 3.4 – Architecture (Supplied Updates) (PDF)
  • [GR491] 2-6010 – SLA and QoS
  • How to Improve Your Digital Resilience
  • ISO 22301:2019 – Security and resilience
  • Resilience for sustainable, inclusive growth
  • Sustainability and business continuity share a common goal
  • The Digital Resilience Guide
  • United Nations [SDGS] Goal 1 (Poverty)
  • United Nations [SDGS] Goal 3 (Health & Well-being)
  • United Nations [SDGS] Goal 16 (Sustainable Society)

View the Guideline

Tags

StrategySecurityGovernance

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More business & product strategy guidelines

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5.2 Assign a Sustainability Representative

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5.3 Raise Awareness and Inform

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